Refund Policy
PRODUCTS REFUND TERMS & CONDITIONS
Boudoir Smooth Bump Freedom Lotion
We offer a 30 days warranty return policy if you do not see slower and finer hair growth within the period. The product must be returned as a full bottle within 30 days.
Merchandise Products
We offer a 30 days return policy should you have a change of mind. Please ensure the item is intact and has no damage. Our product refund policy does not apply to any damaged product caused by mishandling and abuse.
Terms & Conditions
Product(s) that has been purchased at Pink Parlour may be refunded within 30 days from the date of purchase. Our product refund policy does not apply to any damaged product caused by mishandling and abuse. In order to make the refund process going, we required customers to send us a formal email. Click here to drop us an email regarding your refund process and we shall be in touch with you within 3 working days.
Pink Parlour will send a refund approval email and within 45-60 days from the date of approval Pink Parlour will refund it via internet banking, minus 10% of the administrative charge.
PACKAGE TERMS & CONDITIONS
Packages(s) that have been purchased at Pink Parlour may be refunded within 30 days from the date of purchase. The refund process will not continue under several circumstances as follows: the closure of the outlet or the change of therapist. In order to make the refund process going, we required customers to send us a formal email. Click here to drop us an email regarding your refund process and we shall be in touch with you within 3 working days. Pink Parlour will send a refund approval email and within 45-60 days from the date of approval Pink Parlour will refund it via internet banking, minus IDR150K administrative charge or 10% of the package price, we will refer to the higher price one. Pink Parlour will also charge refunds according to its original ala carte price since packages are all promotion-discounted prices from 30%-50%.
*Note: Changes to refund policy effective July 1, 2020. The previous purchase/s will be under the previous policy.
CONVERSION POLICY
Pink Parlour prepaid packages purchased can be converted to Mix and Match credits, minus an administrative charge of 10% of the package price. These credits can be used to offset any other treatments from the treatment menu at an a la carte price. However, the credits cannot be used to offset any retail product. The converted credits will be tabulated based on the amount paid for the package, excluding GST minus the original published price of the total treatments redeemed previously. Kindly drop us an email at kitten@pinkparlour.com.id with a scanned copy of your ID Card/Passport for verification and we shall be in touch with you within 3 working days.
PACKAGES
Pink Parlour packages are valid for 2 years from the date of purchase unless otherwise stated. All packages bought at Pink Parlour can be shared with one other person at any one time except all alpha light packages. Strictly no sharing is allowed for all nails & alpha light membership programs.
PACKAGES EXTENSION
Extension of the package is charged at IDR 150K for 3 months.
An official email to kitten@pinkparlour.com.id is required stating reasons for the termination of package must be tendered in order for all admin to review and reconsider.
A crossed check will be sent within 45-60 days from the date of approval of the refund by the management. Only exchange, transfer or conversion to other services will be allowed after the 30th day of purchase. The exchange amount will be tabulated based on the amount paid for the package excluding taxes minus the original published price of the total treatments redeemed previously. Kindly drop us an email at kitten@pinkparlour.com.id with a scanned copy of your ID Card/Passport for verification and we shall be in touch with you within 3 working days.
got a question?